The videos are not actually on my site. They’re on YouTube. Clicking the screen on my site streams them from YouTube.

Some people get a message that the video is no longer available. This is often caused by the Google Web Accelerator. This product has a known conflict with Flash. The conflict produces the “no longer available” message.

This is easy to fix. You can disable the program for my site. Open Internet Explorer or Firefox. Click on the Google Web Accelerator button at the top of the window. Select Preferences. Find the box under Don’t Accelerate These Sites. Type “Komando.com” (minus quotes) in the box. Then click Save Preferences.

You could also remove Google Web Accelerator from your computer. Click Start>>Control Panel. In XP, select Add or Remove Programs. In Vista, select Programs and Features. Find Google Web Accelerator in the list. Click Remove, and follow the instructions.

Install Flash Player

If you don’t have the Google Web Accelerator, keep reading. You may need to install the Flash Player in your browser.

Internet Explorer on one of our machines was missing the Flash Player. The place for the video showed an empty box and broken window. I downloaded and installed Flash Player. That took care of the problem. I have a link to the Flash Player below.

Assuming the problem remains, let’s move on to browsers. It’s possible that your browser is blocking YouTube.

In Firefox, click Tools>>Options. Click Privacy. Click Exceptions. In “Address of Web site,” enter “youtube.com” (without the quote marks). Click Allow. Also, search the list for YouTube. If it is shown as blocked, click it. Click Remove Site>>Close. Click OK to close the Options window.

In Internet Explorer, click Tools>>Internet Options. Select the Privacy tab. Click Sites. In the “Address of website” box, enter “youtube.com” (without the quote marks). Click Allow. Also, check the “Managed websites” list. If YouTube is being block there, click it. Click Remove.

Disable security programs

Click the Security tab. Click “Restricted sites,” then the Sites button. Check the Websites list. If YouTube is there, click it. Click Remove>>Close. Click OK on the Internet Options window.

Still have the problem? Maybe it’s a security program. Perhaps one or more has blocked YouTube. Shut down all of your security programs. You’ll be safe. Just don’t start opening attachments willy-nilly.

Try my video page in each browser. If you now see the video, you’re on to something. Try enabling the security programs one by one. When you find the problem, open the program. It probably has a place to specifically allow sites. Enter “youtube.com” (without the quote marks) there.

If nothing has worked, try new browsers. I use and recommend Firefox, which is safer than Internet Explorer. Also, try Apple’s Safari and Opera. You may have to download the Flash Player.

Still having problems? Click here.